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Three reasons why our business has excellent growth year after year

February 6th, 2008 at 5:24 am » Comments (0)

Saw this little gem of a post over at DLM and it reminded me of some of the great things I’ve learned about networking:
http://www.dumblittleman.com/2008/02/stop-networking-and-start-building.html
1. Do not seek out people to sell them something. Also known as - Make friends and then sell your friends something if they are interested. Friends last a lot longer [...]



5 ways to screw up a (web) project

December 10th, 2007 at 8:10 am » Comments (0)

I’ve been in business for myself ~10 years so I consider myself pretty wise when it comes to running my business and keeping people happy. We’ve experienced steady growth, have good commercial and government contracts in motion, and our customers are very pleased with the work that we produce.
But I learned a hard lesson [...]



People Skills Will Separate You from the Pack

October 9th, 2007 at 6:55 am » Comments (0)

Ladies and gentlemen I just found this great article for you to read:
Can waiting tables teach you how to be an entrepreneur.
Pay very close attention to #1. Write it down. Make it your backdrop and your screensaver. Tattoo it on your … well you get my point.
No skill you ever learn in life will get [...]



HTTPme knows thier customer service

January 1st, 2007 at 8:29 pm » Comments (0)

For several years now I have been a customer and a huge proponent of the HTTPme company. The provide reseller hosting, VPS and dedicated server management. They can be found at www.httpme.com.
Their management and tech support is top notch, and the fact that the whole company/site is based around their forums [...]



Man..there are just some people you cannot please!

January 1st, 2007 at 8:28 pm » Comments (0)

 
If you have not figured it out by now we own and operate www.batteryfuel.com. This is one of our soon to be many online ventures.
We received a call today from a gentleman (and subsequently his sister) about a product they wanted to return. It was an product ordered from before we were owners. [...]



Was the human race created for customer service?

January 1st, 2007 at 8:27 pm » Comments (0)

(Copied over from old blog)
Do you ever want time to yourself? To have peace, quiet, and serenity with no technology and no people bothering you.
I do - on a regular basis. I wish I could take a month off and do nothing but just sit with my feet up and… well that is it.
But after [...]



CountryWide: Your web customer service needs some work

January 1st, 2007 at 8:26 pm » Comments (0)

My mortgage company Countrywide made the wonderful decision awhile back to start charging people $5 or so if their mortgage payment is after the due date but BEFORE the grace period of the 15th. Why? What is it hurting them? Nothing. But what this means is that there really is no [...]



Say my name baby!

January 1st, 2007 at 3:30 am » Comments (0)

(Copied over from old blog)
I had a post about this in my old blog but I see it did not make it to this one. Too bad. It is one of the most important items I like to speak about.
A lot of what I write about is how to give great customer service. [...]