Refund & Cancellation Policy
This policy summarizes the payment and cancellation rules in our Terms of Use. If you have a signed agreement or proposal with us, its terms take priority.
Last updated
Monthly and annual services
Retainers, CRM accounts and other subscriptions are paid in advance and renew automatically at the end of each billing period until you cancel.
To cancel, give us 30 days' written notice by email. Your service continues until the end of the period you have already paid for. We don't give refunds or credits for unused time.
Setup and project fees
Setup fees, onboarding and one-time project fees pay for work we start right away. They are not refundable once work has begun.
Courses and digital products
Courses, templates and other digital products are not refundable once you have access to them, because they can't be returned.
Usage charges and wallet balance
Usage charges such as SMS, email, calls and AI are billed as you use them and are not refundable. Wallet funds are used for those charges. Any unused balance when you close your account is not refundable unless the law requires it.
Store orders
Merchandise from our online store follows the return policy shown in the store at checkout.
Third-party events
Tickets for events we list but don't run are sold by the organizer, whose refund policy applies.
Billing mistakes and disputes
If we charge you by mistake, tell us within 30 days and we'll correct it, including a refund where appropriate. Please contact us before filing a chargeback. A chargeback may pause your services while it is resolved.
Contact us
To cancel or ask about a charge, contact us in writing. Email patrick@stopdoingnothing.com, text or call 405-217-4752, or write to StopDoingNothing LLC, 16606 N Western Avenue #1023, Edmond, OK 73013.
See all of our policies in the Legal center.