(Copied over from old blog)

I had a post about this in my old blog but I see it did not make it to this one. Too bad. It is one of the most important items I like to speak about.

A lot of what I write about is how to give great customer service. But do you know how to GET great customer service?

Use the name of whomever is serving you when speaking to them. The name is one of the most underused items in the customer service world. Whenver anybody walks up to you and says “Welcome to Pizza Hut how can I help you?” look at their nametag and use their name from that point forward. This is a sure fire way to get some of the best service ever. Do it at Walmart. Do it at McDonalds. Do it every place.

Do you have a regular coffee shop you go to? How about a regular chinese buffett (Yes… I do)? Learn the name of the people that work there are use it from the moment you walk in the door. Yell it if you have to. In most cases you will make their day. More than likely they will want to know your name pretty soon. And it will make YOUR days when you walk in next time.

Give it a shot. I dare you. Do it tommorrow and come back here and tell me about your results. This is your challenge for this week.