If you have not figured it out by now we own and operate www.batteryfuel.com. This is one of our soon to be many online ventures.

We received a call today from a gentleman (and subsequently his sister) about a product they wanted to return. It was an product ordered from before we were owners. It does not matter to us however ; we aim to please everybody that walks in the virtual door.

This gentleman wanted to return a product with no receipt and no proof of purchase from us. He also did not have any original packaging at all. All he had was the device and the packing slip. We explained to him many times that we would need something that showed his information, our information, the order number and the purchase/shipping price before we could proceed. After explaining this to him in excruciating detail he threatened with his lawyer and decided that was the end of conversation.

We then get a call from his sister who, in addition to calling her own brother ‘not to bright’ proceeds to run us over the rails and accuse us of running a scam. She is yelling at us on the phone about how she never needs a receipt to return this, etc. Her volume on the phone actually got so loud that the person on the phone pulled the phone away from their ear so everybody in the room could hear it… and to avoid the pain of her voice also. That call ended with threats to call the Better Business Bureau.

I sincerely hope she does call the BBB and file a complaint. We will be glad to respond to it. I think we were even nice enough to take her call considering that the normal course of action after a call like that is to refer them to any representation that we have.

What do you think about this - those of you in phone sales/customer service? What do you do when somebody is yelling and screaming at you on the phone and there is NOTHING you can do to please them?

Have a great Monday.